The change and asset management enables you to create and manage change processes. This allows carrying out adaptations to an IT infrastructure in a controlled, efficient and risk-minimized manner.
In addition, problem records can be managed and processed using a problem management process. IT asset shelves are used to manage the inventory passed to employees.
The change and asset management dashboard is the central access point to the change and asset management.
When a user is added at least to one shelf, a dashboard is automatically created and placed on “Home”. When a user is removed again, the dashboard is also removed.
In the change and asset management configuration, app administrators can manage shelves, artifacts, general settings and app users.
Configuration management database (CMDB) shelves are used to manage artifacts and to define access rights.
The artifacts can be created in the following folders: Servers, Virtual Machines/Servers, IT Services, Application Services, Network Components, Locations, Cluster and Checks.
RFC shelves are used to manage RFCs (requests for change) and to define access rights.
Creating request for change
Requests for change (RFCs) are used to request a change.
RFCs can be processed through a change process in the workflow.
IT asset shelves
IT asset shelves are used to manage the inventory passed to employees and to define access rights. Assets can be handed over to or handed back by employees through a workflow.
Managing IT assets
The inventory handed over to employees can be managed using assets.
Problem record shelves
Problem record shelves are used to manage problem records and to define access rights.
Creating problem records
Problem records are used to document the details of a problem.
Problem management process
Problem records can be processed through a problem management process in the workflow.