The following general conditions apply to the use of the Fabasoft Cloud.
The following terms are used in the context of the user agreement.
Cloud Organization
Organization-wide administrative management tasks can be carried out via the cloud organization (e.g. defining members or external members of the cloud organization).
Member of the Cloud Organization
Members of the cloud organization (“Named User”) are users who support the customer's internal business process from the customer's perspective.
Members of the cloud organization are thus:
External Member of the Cloud Organization
External members of the cloud organization (“Concurrent User”) are users who, from the customer's perspective, support external business transactions with its business partners and are not used to support the customer's internal business processes. In particular, it should be noted that users who fall under the definition of “Member of the Cloud Organization” must not be external members of the cloud organization.
Named User
Only a named natural person may use the provided solution(s) under the name of the “Named User” (of type member of the cloud organization).
Concurrent User
The customer has the right to use the solution(s) provided upon conclusion of the contract on one calendar day (UTC) by as many external, registered individualized users (of type external member of the cloud organization) as defined upon conclusion of the contract. An individualized user is defined as follows: a named natural person. Each individualized user is counted for the agreed quantity structure. Each individualized user is counted several times for the agreed quantity structure, in particular if this user uses the solution(s) on several devices on the same calendar day (UTC). A device is understood to be a physical or virtual system with an operating system instance (e.g. PC, tablet, virtual machine, container).
The customer is aware that the software provided contains technical provisions for measuring how many individualized users have used the solution(s) provided on a calendar day (UTC).
If the agreed quantity structure for a solution, as defined when the contract was concluded, is exceeded, such use is no longer covered by the granted authorization of use, is impermissible and technically impossible.
The first use of a solution on a calendar day (00:00 - 24:00, UTC) by a registered individualized user is used to calculate the agreed quantity structure for the corresponding solution. The use of a solution is understood to mean that at least one action of any kind is carried out on an object assigned to the solution.
The customer must inform its external members in an appropriate and verifiable manner that they can only use the solution(s) provided as long as their membership in the cloud organization has not been terminated.
The customer acknowledges that the SaaS usage type “Access for External Members” (see chapter “SaaS Usage Types”) may only be used to support the customer's external business transactions with its business partners (external members of the cloud organization), but not to support the customer's internal business processes. The SaaS usage types “Full Access” or “Read Access + Comments” ("Named User") are available for this purpose.
SaaS usage types can be assigned to members or external members of the cloud organization, depending on the SaaS usage type. The SaaS usage type defines the basic scope of services available.
The following SaaS usage types are available.
Full Access
Read Access + Comments
Access for External Members
Access for External Members (Legacy)
Only for existing customers, can no longer be purchased.
Storage packages are required to store data. A storage package offers a defined number of objects and a defined storage volume in gigabytes (1024 megabytes). Storage packages can also be used to provide volumes for volume-based use cases.
Details on the applicable performance features for data center operation can be found here: https://www.fabasoft.com/data-center: new window
Availability is published here: https://www.fabasoft.com/monitoring-reports: new window.
Fabasoft offers first-level support for all users (except external members with SaaS usage type “Access for External Members”). You can find more information here: https://www.fabasoft.com/data-center: new window