User Agreement

The following general conditions apply to the use of the Fabasoft Cloud.

Definition of Terms

The following terms are used in the context of the user agreement.

Cloud Organization

Organization-wide administrative management tasks can be carried out via the cloud organization (e.g. defining members or external members of the cloud organization).

Member of the Cloud Organization

Members of the cloud organization (“Named User”) are users who support the customer's internal business process from the customer's perspective.

Members of the cloud organization are thus:

• Employees from the customer's company.
• Employees from companies that are affiliated with the customer as part of a corporation. The term corporation is defined as follows: A group of legally independent companies that are combined for economic purposes under uniform management.

External Member of the Cloud Organization

External members of the cloud organization (“Concurrent User”) are users who, from the customer's perspective, support external business transactions with its business partners and are not used to support the customer's internal business processes. In particular, it should be noted that users who fall under the definition of “Member of the Cloud Organization” must not be external members of the cloud organization.

Named User

Only a named natural person may use the provided solution(s) under the name of the “Named User” (of type member of the cloud organization).

Concurrent User

The customer has the right to use the solution(s) provided upon conclusion of the contract on one calendar day (UTC) by as many external, registered individualized users (of type external member of the cloud organization) as defined upon conclusion of the contract. An individualized user is defined as follows: a named natural person. Each individualized user is counted for the agreed quantity structure. Each individualized user is counted several times for the agreed quantity structure, in particular if this user uses the solution(s) on several devices on the same calendar day (UTC). A device is understood to be a physical or virtual system with an operating system instance (e.g. PC, tablet, virtual machine, container).

The customer is aware that the software provided contains technical provisions for measuring how many individualized users have used the solution(s) provided on a calendar day (UTC).

If the agreed quantity structure for a solution, as defined when the contract was concluded, is exceeded, such use is no longer covered by the granted authorization of use, is impermissible and technically impossible.

The first use of a solution on a calendar day (00:00 - 24:00, UTC) by a registered individualized user is used to calculate the agreed quantity structure for the corresponding solution. The use of a solution is understood to mean that at least one action of any kind is carried out on an object assigned to the solution.

The customer must inform its external members in an appropriate and verifiable manner that they can only use the solution(s) provided as long as their membership in the cloud organization has not been terminated.

The customer acknowledges that the SaaS usage type “Access for External Members” (see chapter “SaaS Usage Types”) may only be used to support the customer's external business transactions with its business partners (external members of the cloud organization), but not to support the customer's internal business processes. The SaaS usage types “Full Access” or “Read Access + Comments” ("Named User") are available for this purpose.

SaaS Usage Types

SaaS usage types can be assigned to members or external members of the cloud organization, depending on the SaaS usage type. The SaaS usage type defines the basic scope of services available.

The following SaaS usage types are available.

Full Access

• Scope of services
  Provides the full scope of services for members of the cloud organization as defined in chapter “Scope of Services”.
• SaaS usage unit
  Named user (of type member of the cloud organization)
  Note: Existing customers can also assign this SaaS usage type to external members as long as the SaaS usage type "Access for External Members" is not available in the cloud organization.

Read Access + Comments

• Scope of services
  Provides a limited scope of services for members of the cloud organization as defined in chapter “Scope of Services”.
• SaaS usage unit
  Named user (of type member of the cloud organization)

Access for External Members

• Scope of services
  Provides a limited scope of services for external members of the cloud organization as defined in chapter “Scope of Services”.
• SaaS usage unit
  Concurrent user (of type external member of the cloud organization)

Access for External Members (Legacy)

Only for existing customers, can no longer be purchased.

• Scope of services
  Provides a limited scope of services for external members of the cloud organization as defined in chapter “Scope of Services”.
• SaaS usage unit
  Named user (of type external member of the cloud organization)
  Note: Existing customers can assign this legacy SaaS usage type to external members as long as the SaaS usage type "Access for External Members" is not available to the cloud organization.

Storage Packages

Storage packages are required to store data. A storage package offers a defined number of objects and a defined storage volume in gigabytes (1024 megabytes). Storage packages can also be used to provide volumes for volume-based use cases.

• Each object (element with "Fabasoft Cloud ID"; e.g. folder, text document or activity) that is assigned to the cloud organization reduces the number of objects available. The final deletion of objects reduces the object consumption accordingly.
• Any multimedia content (documents, images, etc.) assigned to your organization reduces the available storage volume. By permanently deleting objects or object versions with content, the storage consumption is reduced again accordingly.
  Note:
  • Generated content such as PDF previews also count towards storage consumption.
  • Changed contents in object versions count towards storage consumption for each version.
• OData service volume (based on query objects)
  A query object is an object queried via the OData interface. If the same object is queried several times, each query counts as a single query object. Objects that are processed as part of a query but are not directly included in the result (e.g. calculation of a number) are also counted.
• OCR volume (based on the number of pages)
  The number of pages is determined for PDF documents or TIFF images using the page information. For files without page information (e.g. JPG, PNG images), each individual file is counted as a page. Supported file types: pdf, tif, tiff, jpg, jpeg, png.
• iArchiveLink volume (based on the number of operations performed)
  An operation is understood to be create, read, update and query.
• Mindbreeze AI (based on the accumulated calls per year and the number of indexed objects)
  A call comprises a request from a user or a service and the corresponding response from the Mindbreeze AI service called. If a call triggers further sub-calls, these are also counted as independent calls.

Service Levels

Details on the applicable performance features for data center operation can be found here: https://www.fabasoft.com/data-center: new window

Availability is published here: https://www.fabasoft.com/monitoring-reports: new window.

Support

Fabasoft offers first-level support for all users (except external members with SaaS usage type “Access for External Members”). You can find more information here: https://www.fabasoft.com/data-center: new window