2021 September Release

SettingsPermanent link for this heading

The app settings can be accessed via the navigation menu. A mobile device management system can also be used to administrate and distribute many of these settings.

For further information on settings available in mobile device management, please visit:

https://help.cloud.fabasoft.com/index.php?topic=doc/Mobile-Device-Management/index.htm

Repository InfoPermanent link for this heading

Presents information on regarding connected repositories (backends).

Local Data Storage (iOS Only)Permanent link for this heading

Displays size information about data used on the device for synchronized and cached objects.

In order to delete cache data, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Local Data Storage”.
  3. Tap “Delete now”.
  4. If you want to delete only data used for temporarily cached objects, but not for synchronized objects, tap “Temporary data only”.
  5. If you want to delete all cached data, including data used for synchronized objects, tap “Temporary and synchronized data”.

If you have registered a Fabasoft Private Cloud as a separate cloud service, you can opt to delete the entire cache from your device (all registered cloud services and the public Fabasoft Cloud), or only from the currently selected cloud service (public or private cloud).

Clearing Cache for Cloud (Android Only)Permanent link for this heading

  1. In order to clear the cached data for your currently selected cloud service, proceed as follows:
  2. Open “Settings” via the navigation menu.
  3. Tap “Clear Cache for Cloud”.

Clearing Entire Cache (Android Only)Permanent link for this heading

In order to clear the cached data for all your registered cloud services, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Clear Entire Cache”.

Clearing Cache on LogoutPermanent link for this heading

You may decide that the Fabasoft Cloud App should delete your entire cache when you perform a logout on this device. This will avoid that data only accessible to the current user remains on the device after the logout.

  1. Open “Settings” via the navigation menu.
  2. Tap “Local Data Storage”.
  3. Enable/disable the setting “Clear on Logout”.

Sorting (Android Only)Permanent link for this heading

In the setting “Default Sorting”, you can choose how newly loaded lists are sorted. For all sorting options, see chapter “Sorting Objects”.

Note: On iOS, the default sorting is retrieved from the settings on the server.

View Activities as PDFPermanent link for this heading

In the “View Activities as PDF” setting, you can determine if folders are displayed as their PDF rendition when an activity is opened in the worklist. By default, folders present their contents in a list.

SecurityPermanent link for this heading

The Fabasoft Cloud App provides the following security features.

PasscodePermanent link for this heading

The Fabasoft Cloud App must be secured with an app passcode. The additional app passcode is an extra layer of security in order to protect the data stored on your device. If you switch the app to the background for more than 15 seconds, or keep it open for more than 3 minutes without interaction, the app will be automatically locked. In order to unlock the app, you must identify yourself via the app passcode or biometric identification. The app code must consist of at least six digits.

When the app is used for the first time, the user is required to enter a passcode.

If the passcode is entered incorrectly 5 times, all data in the app will be erased.

Note:

  • The app passcode is used to protect the access to your data via the user interface of your device. The Fabasoft Cloud App will not use the app passcode to encrypt locally stored and cached data. However, data stored on the device is encrypted by operating system mechanisms. On iOS devices and on Android devices that support data encryption, your data is safe as long as you protect your device with a device pin! It may be possible to access the data on your device through some third-party tools (e.g. backup tools) as soon as your device is unlocked. In the Fabasoft Cloud, you can use Fabasoft Secomo for additional data encryption in Teamrooms. See setting “Automatic Decryption” for further information.
  • By default, the Fabasoft Cloud App requires using an app passcode. The individual user cannot deactivate this feature. However, this feature and its enforcement can be disabled by using a corresponding mobile device management setting. This setting has to be administered and distributed centrally.

For further information on settings available in mobile device management, please visit:

https://help.cloud.fabasoft.com/index.php?topic=doc/Mobile-Device-Management/index.htm

Changing a PasscodePermanent link for this heading

In order to change your app passcode, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. In “Security” (on iOS) or “Passcode Lock” (on Android), tap “Change Passcode”.
  3. Enter your current passcode.
  4. Enter your new passcode.
  5. Re-enter your new passcode.

Using Biometric Identification to Unlock the AppPermanent link for this heading

You can enable/disable the usage of the biometric identification feature, depending on your device, to unlock the Fabasoft Cloud App.

  1. Open “Settings” via the navigation menu.
  2. In “Security” (iOS) or “Passcode Lock” (Android), enable/disable “Use Touch ID/Face ID/Fingerprint ID for Passcode“.
  3. Confirm this change by entering your current passcode.

Activating Passcode LockPermanent link for this heading

In case that the app passcode feature is not enforced on your device, you can activate and deactivate the passcode lock for the Fabasoft Cloud App via the corresponding option.

  1. Open “Settings” via the navigation menu.
  2. In the “Security” tab, tap the corresponding option to activate or deactivate the app passcode.

Certificate for Login (iOS Only)Permanent link for this heading

The Fabasoft Cloud App supports multiple authentication methods including authentication with client certificates. However, on iOS, an app is not allowed to access the system key chain to get access to globally deployed certificates. It is possible to import a client certificate into the app, though, if required. This can be done either by importing a PKCS#12 file into the Fabasoft Cloud App using iTunes, or by opening a file with the extension pfx.fabasoft in the Fabasoft Cloud App using the “Open in” feature of another app.

You can see the state of the imported client certificate when choosing this option. If there are multiple client certificates available, you can select the certificate that should be used for client certificate authentication.

Note: We recommend using the permanent login feature (activate “Stay logged in” on the login page). In this case, the authentication is delegated to a Safari web view which has access to the system key chain. In general, mobile device management software allows to distribute client certificates that can be used by Safari. In this case, the client certificate need not be stored in the context of the Fabasoft Cloud App.

Certificate for Fabasoft Secomo (iOS Only)Permanent link for this heading

If you have your own Fabasoft Secomo Appliance for end-to-end encryption, you can specify that users must authenticate on Fabasoft Secomo with client certificates. In this case, you have to import a PKCS#12 file into the Fabasoft Cloud App using iTunes or by opening a file with the extension pfx.fabasoft in the Fabasoft Cloud App using the “Open in” feature of another app. If you use an android device you can select the certificate on your phone via the Fabasoft Cloud App.

You can see the state of the imported client certificate when choosing this option. If there are multiple client certificates available, you can select the certificate that should be used for Fabasoft Secomo.

Automatic DecryptionPermanent link for this heading

When accessing documents in encrypted Teamrooms, the Fabasoft Cloud App will decrypt files with the help of Fabasoft Secomo. By default, the decrypted files will only be stored temporarily on the device when needed. Therefor, it is not possible to access encrypted files in “Offline Mode” since a connection to Fabasoft Secomo will not be established in this mode.

In order to ensure that decrypted files will be stored on the device for offline access, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. In “Security”, enable the option “Automatic Decryption”.

Access for Calendar (iOS Only)Permanent link for this heading

The Fabasoft Cloud offers the integration of calendar data via the standard protocol CalDAV. The iOS app Calendar supports this standard protocol as well. In order to access calendar data from the Fabasoft Cloud in the app “Calendar”, a number of steps is required to create a proper calendar account.

Using this option will simplify the setup of such a calendar account by creating and offering a profile which can be installed in the iOS “Settings” app.

In order to provide access to your Fabasoft Cloud calendars in the iOS “Calendar” app, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Access for Calendar”.
  3. Set the validity (renewal) period for this password. CalDAV calendars do not support two-factor authentication via mobile PIN, hence a temporary password for applications is needed and it must be renewed regularly.
  4. Choose the data location of the Fabasoft Cloud where your calendars are located.
  5. Tap the “Install” button.
  6. A link will be opened in “Safari” to download the temporarily created profile. Confirm the access to this link and allow the download of the generated configuration profile.
  7. Open the iOS “Settings” app to finish the installation of the configuration profile.
  8. Open the “Profile Downloaded” entry in the iOS “Settings” app.
  9. Tap the “Install” button to continue installing the configuration profile.
  10. Enter the passcode of your device.
  11. Confirm the warning by tapping the “Install” button. This is necessary because the configuration profile is not signed by an officially trusted certificate.

If you want to revoke this setting, see chapter “Revoking a Password for Applications”.

Access for Contacts (iOS Only)Permanent link for this heading

The Fabasoft Cloud offers the integration of contact data via the standard protocol CardDAV. The “Contacts” app on iOS supports this standard protocol, too. In order to access contact data from the Fabasoft Cloud in the “Contacts” app, a number of steps is required to create a proper contacts account.

Using this option will simplify the setup of such a contacts account by creating and offering a profile which can be installed in the iOS “Settings” app.

In order to provide access to your Fabasoft Cloud contacts in the iOS “Contacts” app, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Access for Contacts”.
  3. Set the validity (renewal) period for this password. CardDAV calendars do not support two-factor authentication via mobile PIN, hence a temporary password for applications is needed and it must be renewed regularly.
  4. Choose the data location of the Fabasoft Cloud where your contacts are located.
  5. Tap the “Install” button.
  6. A link to download the temporarily created profile will be opened in “Safari”. Confirm the access to this link and allow the download of the generated configuration profile.
  7. Open the iOS “Settings” app to finish the installation of the configuration profile.
  8. Open the entry “Profile Downloaded” in the iOS “Settings” app.
  9. Tap the “Install” button to install the configuration profile.
  10. Enter the passcode of your device.
  11. Confirm the warning by tapping the “Install” button. This is necessary because the configuration profile is not signed by an officially trusted certificate.

If you want to revoke this setting, see chapter “Revoking a Password for Applications”.

Access for Apple Watch (iOS Only)Permanent link for this heading

The Fabasoft Cloud App for iOS includes an Apple Watch app which allows you to access your worklist on the Apple Watch.

For a detailed description of all Apple Watch app features, see chapter “Apple Watch App (iOS Only)”.

Connecting Your WatchPermanent link for this heading

To access your worklist on the watch, you need to activate the connection by creating a password for applications in the Fabasoft Cloud App settings:

  1. Open “Settings” via the navigation menu.
  2. Select “Access for Apple Watch”.
  3. Open the Fabasoft Cloud App on the Apple Watch.
  4. Wait until the iPhone app and the Apple Watch app have established a connection.
  5. Select the cloud data location you want to connect.
  6. Tap “Connect”.
  7. Set the validity period for the newly created password for applications.
  8. Tap “Done”.

Once a connection has been successfully established, the state is updated and highlighted in green. If you want to revoke this setting, see chapter “Revoking a Password for Applications”.

UpdatingPermanent link for this heading

If the previously created password for applications has been revoked or reached the end of its validity period the Apple Watch app connection has to be updated. To update the connection, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Select “Access for Apple Watch”.
  3. Select the cloud data location you want to update.
  4. Tap “Update”.
  5. Set the validity period for the password for applications.
  6. Tap “Done”.
  7. Once the Apple Watch app has been successfully updated, the state is updated and highlighted in green.

Note: If the password for applications has been revoked, a new one is created. Once the end of the validity period has been reached, the validity period of the existing password is updated.

DisconnectingPermanent link for this heading

To remove access to your worklist from the Apple Watch app, you need to disconnect the cloud data location and revoke the password for applications in the Fabasoft Cloud App settings:

  1. Open “Settings” via the navigation menu.
  2. Select “Access for Apple Watch”.
  3. Select the cloud data location you want to disconnect.
  4. Tap “Disconnect”.

Once the Apple Watch app has been successfully disconnected, the state is updated and highlighted in red.

Note: The “Disconnect” action can also be performed by swiping left on the cloud data location you want to disconnect.

Fabasoft Cloud ServicesPermanent link for this heading

If you want to add an additional Fabasoft Private Cloud service in addition to the Fabasoft Public Cloud, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Fabasoft Cloud Services”.
  3. Tap “Add Cloud Service” in the action panel.
  4. Add the Fabasoft Private Cloud service by entering a display name and the fully qualified hostname.

Note for Cloud App Developers: You can also register your virtual development environment (VDE) as a Fabasoft Cloud Service to test the access to your objects in the mobile apps. Add the full path to your Fabasoft Cloud sandbox in the field “Hostname of Cloud” including the virtual directory “/folio”.

LAN SynchronizationPermanent link for this heading

By default, synchronization is carried out over the internet with the Fabasoft CloudDepending on the amount of data to be transferred and the speed of your internet access, this may take a considerable amount of time.

Use LAN synchronization to achieve a significant reduction in the required internet bandwidth and a significantly increased synchronization speed. When files need to be downloaded by the Fabasoft Cloud App (e.g. because they are synchronized or they have changed), all devices (including Microsoft Windows and Apple macOS workstations that have the Fabasoft Cloud Client installed) that offer LAN synchronization in the same local network are contacted first, whether the changed data is already available locally. If this is the case, the data is synchronized via LAN, not the internet. Security is ensured in both cases through encryption.

To be able to use the LAN synchronization, you have to enable it:

  1. Open “Settings” via the navigation menu.
  2. Enable “LAN Synchronization”.

Note: Synchronization and other communication use the TCP port 17096 and the IP multicast address 224.0.0.202 or ff02::1 (local subnetwork). If necessary, corresponding settings must be made for the firewall.

Managing Trusted NetworksPermanent link for this heading

LAN synchronization should only be used in trusted networks. Therefor, you can define SSIDs to identify your trusted Wi-Fi networks:

  1. Open “Settings” via the navigation menu.
  2. Enable “LAN Synchronization”.
  3. Tap “Manage Trusted Networks”.
  4. Tap “Add” to add your currently used Wi-Fi network to the list of trusted networks.

To delete a Wi-Fi network from the list, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Manage Trusted Networks”.
  3. Swipe right on the entry that you want to remove.
  4. Tap the “Remove” button.

To check devices that offer files via LAN synchronization, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Connected devices”.
  3. To see how your device is presented on other devices, tap the “Info” action.

Offering FilesPermanent link for this heading

The Fabasoft Cloud App does not offer files for LAN synchronization by default, it only consumes them. If you want the Fabasoft Cloud App to offer files for LAN synchronization, you have to enable this functionality explicitly. Since it is not possible to create background jobs on iOS, the Fabasoft Cloud App for iOS is “locked” in that mode. The app cannot perform tasks in the foreground until you switch off this mode.

To enable the offer file mode, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Offer Files”.
    On iOS, you need to end this mode if you want to work with the app again.

Note: On Android, the “Offer Files” mode works both as a foreground or background job. On iOS, however, the Fabasoft Cloud App must remain active in the foreground.

When “Offer Files” mode is active on iOS, consider the following:

  • Connect your device to the power supply, since this mode may cause increased power drain.
  • The device will not go into stand-by-mode.
    • Keep your device in a safe place.
    • It is advisable to reduce screen brightness in order to protect the screen of your device from burn-in (image retention).

Showing Locked Files (Android Only)Permanent link for this heading

When opening a document for editing in a third-party app in the Fabasoft Cloud App for Android, the object will be locked as long as the document is being edited in the third-party app. To get an overview of locked objects, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. In “Locked Files”, tap “Show Locked Files”.

Unlocking All (Android Only)

In case that the editing of files is not terminated correctly by the third-party app, you can release the locks of all open documents:

  1. Open “Settings” via the navigation menu.
  2. In “Locked Files”, tap “Unlock All”.

SupportPermanent link for this heading

You can send a support request or feedback to the support team when you experience difficulties using the app. To trigger a support request, proceed as follows:

  1. Shake your device or take a screenshot (iOS only).
  2. Provide a description of your problem.
  3. Decide whether to include a screenshot.
    Note: It is recommended to send a screenshot along with your support request. However, by default, the screenshot is not included. Manually include the screenshot by activating the corresponding option in the feedback dialog. This will help the support team to better help you with your problem.
  4. Tap “Send”.

Sending a Support RequestPermanent link for this heading

To send a generic support request, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Tap “Send Support Request”.
  3. Provide a description of your problem and tap “Send”.
    Note: When sending a generic support requests, no screenshots are generated and included.

Shaking for SupportPermanent link for this heading

If you want to enable/disable the option to trigger a support request by shaking your device, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Enable/disable “Shake” in the “Support” section.

Screenshot (iOS Only)Permanent link for this heading

If you want to enable/disable the option to trigger a support request by taking a screenshot, proceed as follows:

  1. Open “Settings” via the navigation menu.
  2. Enable/disable “Screenshot” in the “Support” section.

Open Source LicensesPermanent link for this heading

Lists the licenses of open source software used to build the Fabasoft Cloud App.

Rating the AppPermanent link for this heading

We would appreciate if you took the time to rate and provide feedback for the Fabasoft Cloud App for iOS and Android in the respective store.

AboutPermanent link for this heading

The version and build number of the currently installed version is available in the “About” dialog.

  1. Open “About” via the navigation menu.

or

  1. Open “Settings” via the navigation menu.
  2. Scroll to the end of the view.

Service Agreement (Android Only)Permanent link for this heading

A link to the current service agreement of the Fabasoft Cloud is provided in this section.

Unfortunately, the Apple App Submission Guidelines do not allow us to add the link to the app. You will find the current contracts of the Fabasoft Cloud under https://www.fabasoft.com/contract