You can send a support request or feedback to the support team when you experience difficulties using the app. To trigger a support request, proceed as follows:
- Shake your device or take a screenshot (iOS only).
- Provide a description of your problem.
- Decide whether to include a screenshot.
Note: It is recommended to send a screenshot along with your support request. However, by default, the screenshot is not included. Manually include the screenshot by activating the corresponding option in the feedback dialog. This will help the support team to better help you with your problem.
- Tap “Send”.