2021 September Release

Useful Functions in the Web ClientPermanent link for this heading

For some functions that are useful or important for the Fabasoft Cloud App, you will need the Fabasoft Cloud web client.

Synchronization SettingsPermanent link for this heading

To check the synchronization state of the Fabasoft Cloud App, proceed as follows:

  1. Open “account menu (your user name)” > “Advanced Settings” > “Synchronization”.
  2. In the “Synchronized Devices” list, you find the devices on which you have used the Fabasoft Cloud App.
  3. Tap “Open Details” from the line menu to display information about:
    • The time of the last access.
    • The IP address of the last access.
    • The current state (online/offline).
    • The synchronized objects on the device.

Deleting Data from DevicePermanent link for this heading

For various reasons (e.g. you have lost your device), you may want to delete the data from your device.

  1. Open “account menu (your user name)” > “Advanced Settings” > “Synchronization”.
  2. Select the device in the “Synchronized Devices” list and select “Open Details” from the line menu.
  3. Tap the “Delete Data from Device” button.
  4. The Fabasoft Cloud App frequently checks whether the data on the device is to be deleted. If this is the case, the data stored on the device is deleted and the user is logged out.

Note: The Fabasoft Cloud App must be started to delete the data. The app can only delete data in its scope. If you have additional cloud services registered, you need to call “Delete Data from Device” for all cloud services separately. Your organization can use mobile device management applications to handle lost devices more comprehensively.

Removing Synchronization SettingsPermanent link for this heading

For some reason (e.g. you do not use a device anymore), you may want to remove only the synchronization settings.

  1. Open “account menu (your user name)” > “Advanced Settings” > “Synchronization”.
  2. Select the device in the “Synchronized Devices” list and select “Open Details” from the line menu.
  3. Tap the “Remove Synchronization Settings” button.

Note: When removing the synchronization settings, the data on the device is not deleted but the device is removed from the “Synchronized Devices” list. Moreover, the Fabasoft Cloud App will not synchronize the stored objects anymore, and the “Synchronization” list is emptied.

Permanent Login and Device BindingPermanent link for this heading

When using the option “Stay logged in” on the login page of the Fabasoft Cloud, the user is logged in on a permanent basis, i.e. the user session will be renewed automatically until the user explicitly logs out.

In this scenario, a binding of the device to a particular user, based on public/private key pairs, is created during the login process.

In order to renew the user session, the client has to send a token (a JWT, signed with the private key) and the server checks the validity of the token with the help of the public key. The session is only renewed when the signed token can be checked successfully by the server.

Note: By default, the token for the user session of the Fabasoft Cloud is bound to the IP address of the client. Especially mobile devices have the requirement to support changing IP addresses (e.g. by changing from Wi-Fi to mobile data and vice versa). However, this is no longer the case when you create a user session based on the device binding. Hence, if you must support changing IP addresses, use the permanent Login feature of the Fabasoft Cloud App.

Devices With Permanent LoginPermanent link for this heading

For various reasons (e.g. you have lost your device), you may want to know on which devices you are permanently logged in:

  1. Open “account menu (your user name)” > “Advanced Settings” > “Devices”.
  2. In the “Permanently Logged in Devices” list, you find all devices with a valid device binding.
  3. In the “Recently Logged out Devices” list, you find the devices on which you used to be logged in.
  4. Note: If you find unknown devices in the lists, you are strongly advised to change your login credentials (e.g. password).

Logout on DevicesPermanent link for this heading

For various reasons (e.g. you have lost your device), you may want to log out form devices on which you are permanently logged in:

  1. Open “account menu (your user name)” > “Advanced Settings” > “Devices”.
  2. In the “Permanently Logged in Devices” list, select the devices you want to log out from.
  3. Tap the “Logout on Selected Devices” button or “Logout on All Devices” button.

Note: If you find unknown devices in the lists, you are strongly advised to change your login credentials (e.g. password)

Access for ApplicationsPermanent link for this heading

When connecting your cloud calendar or contacts to apps (like the apps Calendar or Contacts) on your device, or when using the worklist on your Apple Watch, a so-called “Password for Applications” is generated automatically for you by the Fabasoft Cloud App (iOS only). This is because form-based authentication (i.e. entering username, password, and mobile pin) is either not applicable when using web services, or in the case of a wearable such as the Apple Watch, it is cumbersome and un-intuitive.

Changing Validity Period of a Password for ApplicationsPermanent link for this heading

Passwords for applications can have a validity period. Therefor, the password is only valid for a particular time span. Before the validity of a password expires, you have to renew it by logging in into the web client (using your default login method and two-factor-authentication). You also receive an e-mail shortly notification before your password expires.

For various reasons, you may want to edit the validity period for passwords created by the Fabasoft Cloud App:

  1. Open “account menu (your user name)” > “Advanced Settings” > “Access for Applications”.
  2. In the “Passwords for Applications” list, you find all application passwords that you have created.
  3. Select the password that you want to change and select “Edit” from the line menu.
  4. Enter a new value for the “Validity Period”.
  5. You can also change the “Description” to a text that will help you to identify this password.

Revoking a Password for ApplicationsPermanent link for this heading

For various reasons (e.g. you have lost your device or you do not need the application access anymore), you may want to revoke passwords created by the Fabasoft Cloud App:

  1. Open “account menu (your user name)” > “Advanced Settings” > “Access for Applications”.
  2. In the “Passwords for Applications” list, you find all application passwords that you have created.
  3. Select the password that you want to delete and select “Revoke” from the line menu.