2024 July Release

TipsPermanent link for this heading

This chapter provides tips and tricks for efficient working.

PDF PreviewPermanent link for this heading

If you have Adobe Acrobat Reader DC installed, it will be used for PDF previews (if accordingly configured in the web browser). To prevent that the tools pane of the reader is opened for each document, proceed as follows:

  1. Close the web browser.
  2. Open Adobe Acrobat Reader DC from your desktop.
  3. Disable the Open tools pane for each document option under “Edit” > “Preferences” > "Documents".
  4. Close Adobe Acrobat Reader DC.

When you fold the tools pane to the right, it will not be opened automatically anymore.

Using Adobe Acrobat ProPermanent link for this heading

When using Adobe Acrobat Pro the following behavior may occur:

  • Adobe Acrobat Pro displays a download confirmation dialog.
  • Adobe Acrobat Pro may crash.


  • In addition to Adobe Acrobat Pro, Adobe Acrobat Reader can be installed.
  • Alternatively, you can use another PDF viewer.
  • In the Fabasoft Cloud select “View as Image” in “Basic Settings” > “Accessibility” tab > Preview in the Document View. In this case, images are generated instead of PDF previews.

Log-inPermanent link for this heading

Depending on the settings in your organization, users can log in with user name and password, client certificates, SAML 2.0 or Active Directory.

For two-factor authentication SMS PIN, e-mail PIN and one-time password with RADIUS server are available.

Using Mobile PINPermanent link for this heading

If you are requested to enter the mobile PIN when logging in, but have not received a PIN, you have the following options:

  • Click on “Send Mobile PIN via SMS Again” or “Send Mobile PIN via E-Mail Again”. You can repeat this process twice.
  • Try to log in again.
  • Contact your organization administrator if, for example, you entered the wrong cell phone number when registering. Your organization administrator can adjust your account information accordingly.
  • Contact your organization administrator if your cell phone number or e-mail address has changed.
  • To contact the support, click the support button.
  • You cannot use virtual phone numbers (such as Google Voice).

Using One Time PasswordPermanent link for this heading

Generate a one-time password using your RADIUS token or RADIUS app. You can enter this in the Please enter your one-time password here field.

To use a different second factor, wait briefly until the “Send Mobile PIN via SMS Again” or “Send Mobile PIN via E-Mail Again” links appear. These options are only offered if this is configured accordingly for you.